Riverbank Cottage   |   Lossiemouth, Moray, Scotland, Self Catering Beach Holiday Cottage
The little waves run up the sand
All rippling bright and gay
But they were little robbers
The stole the sand away
And when they tossed it all about
The piled it in the bay

Gertrude M Jones

Riverbank Cottage Booking Terms and Conditions.

Your contract is with Rose Thomson and Colin Lake ("we", "us" and "our" in these booking conditions) for the property named on your booking ("the property"). References to "you" or "your" are references to the person making the booking and all members of the holiday party.

These Booking Conditions form the basis of your contact with us so please read them carefully. Nothing in these Terms and Booking Conditions affects your statutory rights.

1. Making your booking.

When you book the property with us you should return the completed booking form to us together with your payment for the initial deposit. Please note that the initial deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.

Your booking is made as a consumer for the purpose of a holiday only and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you during your stay.

Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contact between us will only be formed when we send you our written confirmation and is subject to these Terms and Conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any monies that have been paid to us.

We would ask that you carefully read and check the details of our written confirmation and inform us immediately of any omissions or errors.

2. Paying for your booking.

You will be required to send us your payment for the balance of the Rental and the Security Deposit at least four weeks prior to your arrival date as set out in our written confirmation. If you fail to make the payment due to us in full and on time we may treat your booking as being cancelled by you.

3. If you cancel or amend your booking.

If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation or e mail us as soon as possible.

If you cancel your booking within seven days of receiving our written confirmation, we will refund the balance of any monies you have paid us. After such period, if you cancel your booking more than four weeks prior to the arrival date, we will retain the Initial Deposit and refund the balance of any money that you have paid us.

If you cancel your booking less that four weeks prior to the arrival date, we reserve the right to retain the Initial Deposit and the balance. In these circumstances we will refund the balance (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.

We strongly advise that you obtain appropriate holiday insurance to cover any losses incurred by cancellation.

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking but if the unlikely event that a problem occurs and we do have to make alterations or very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking we will refund the balance of any money you have paid us.

5. Your accommodation

You can arrive at the Property after 16:00 hours on the Arrival Date of your holiday and you must leave by 10:00 hours on the Departure Date.

If your arrival will be delayed you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive my midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.

6. Your Obligations

You agree to comply with the Regulations set out in the Property Manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and all contents including the furniture, kitchen equipment, utensils, crockery, glasses and bedding clean and in good condition.

If a security deposit has not been charged for your stay you are responsible for the cost of making good any damage which occurs to the Property during your stay within seven days of your departure (reasonable wear and tear accepted) and you must inform us as soon as any problems occur so that an assessment can be made

You agree not to cause any damage to the walls, windows, floors, doors, bathroom, kitchen cabinets /worktops or the stoves in the Property nor to do anything that may be reasonably considered to cause disturbance, nuisance or annoyance to us or to any neighbouring property.

You agree that you will be responsible for any damage made by any dog you may have with you. Well behaved dogs are made most welcome.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss to such property, expect where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and is shown on your confirmation letter. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs

7. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular complaints of a transient nature (for example regarding preparation or heating of the Property) cannot possibly be investigated unless register whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

8. Our Liability

Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for your booking.

This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

9. The Law

The contract between you and us is governed by the law of Scotland and we both agree that any dispute, matter or other issue which arises between us will de dealt with by the Courts of Scotland

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